How Can We
Help You?
Find answers to common questions and learn how to get the most out of Joint Exercise.
Getting Started
Set up your account and learn the basics
Workouts & Programs
How workouts, programs, and exercises work
Pain Tracking
Logging pain and how the app responds to it
Account & Subscription
Manage your plan, billing, and account
For Healthcare Professionals
Using the clinician portal with your patients
Billing & Payment Information
Everything you need to know about how payments are processed for your Joint Exercise subscription.
Statement Descriptor
Charges will appear as "CLAPPE.COM" on your credit card or bank statement. This is the billing name associated with your Joint Exercise subscription.
Payment Gateway
All payments are securely processed through Stripe, a trusted global payment processor. Joint Exercise never stores your full card details — all sensitive data is handled directly by Stripe.
Affiliated Company
Billing management is handled by Clappe.com, the affiliated company responsible for payment processing and subscription management on behalf of Joint Exercise.
Still Need Help?
Our support team is here to help. We typically respond within 2 business days.
Contact Support